2.1 Place of service and confidentiality of the address. The services are provided at Devota's private studio. For safety and privacy reasons, the exact address is not published: it is shared with the client once the booking is confirmed. For on-location services (for example, brides), the location is coordinated directly with the client.

2.2 Bookings. Appointments are booked through the platform enabled on Devota's website. The booking is considered confirmed only once the corresponding deposit has been received.

2.3 Deposit. To confirm the booking, payment of a deposit in dollars is required, the amount of which is specific to each service and is indicated together with its description and duration on the website (for example, $15 for brow design, $50 for event makeup, $150 for a group makeup class). The deposit is applied to the total price of the service; the remaining balance is paid on the day of the appointment. Except in the cases set out in this policy, the deposit is non-refundable.

2.4 Cancellations and rescheduling. The minimum notice periods for cancelling or rescheduling without losing the deposit depend on the type of service:

Standard services (brows, lashes, social makeup): at least 24 hours in advance.

Group makeup class, individual class and Signature combos: at least 48 hours.

Bridal services and quinceañera makeup: at least 72 hours, given that they block the entire day in the schedule and usually require travel coordination.

Cancellations or rescheduling requested within the applicable period will allow rescheduling at no cost or a refund of the deposit, as applicable. Requests made outside these periods do not give rise to a refund of the deposit.

One (1) single rescheduling per booking is permitted, requested within the applicable window and subject to schedule availability. A second request, or any request outside that window, will be treated as a cancellation and will not give rise to a refund of the deposit.

2.5 No-show. If the client does not attend the appointment without prior notice, the deposit will not be refundable, and any new appointment will require a new deposit.

2.6 Late arrivals. A grace period of 15 minutes applies. After that time, Devota may, at its discretion, reschedule the appointment or reduce the scope of the service to fit the time available, without this giving rise to any right to a refund or price reduction.

2.7 Scheduling surcharge. Bridal service and quinceañera makeup appointments beginning before 7:00 a.m. or after 7:00 p.m. will carry an additional surcharge of $80, payable together with the balance of the service. Any other surcharge (for travel, number of people or special scheduling) will be communicated and agreed in writing before the appointment.

2.8 Force majeure. Neither party will be liable for failures arising from causes beyond its reasonable control, including hurricanes, tropical storms, weather emergencies, utility outages, illness or incapacity of the professional, or orders of authority. In such cases, Devota will offer to reschedule the appointment at no cost or, at the client's choice, a refund of the deposit. This provision does not give rise to any additional liability for either party.

2.9 Touch-ups and satisfaction. If the client is not satisfied with any aspect of the service, she must communicate this during the appointment or within the following 24 hours, with photographs where applicable. Devota may offer, at its discretion, a reasonable adjustment or touch-up. This courtesy does not amount to a right to a refund and does not apply where the result is affected by failure to follow aftercare instructions or by conditions not disclosed by the client.

2.10 Refunds. Refunds that are due under this policy will be made using the same original payment method, within a reasonable period from the request. Given the personal nature of the services, no refunds are granted for services already provided.

2.11 Chargebacks. The client undertakes to contact Devota first in order to resolve any dissatisfaction before initiating a chargeback with her bank or card issuer. Initiating a chargeback for a service actually provided, or for a deposit that is non-refundable under this policy, will be considered a breach of these terms, and Devota may submit this document and the appointment records as evidence of the transaction.

3.1 Health declaration and consent. Before receiving any chemical or technical service, the client declares that she has truthfully disclosed allergies, sensitivities, eye or skin conditions, pregnancy or breastfeeding, recent dermatological treatments, and any other relevant condition. The client understands that omitting this information may increase the risk of reactions and releases Devota from liability arising from undisclosed information.

3.2 Patch test. For lash lift, hair-by-hair extensions, brow lamination and tinting, Devota recommends carrying out a patch test between 24 and 48 hours before the appointment, due to the risk of reaction to adhesives and products. If the client decides not to carry out the test, she must record this in writing (Annex A) and assume the associated risk.

3.3 Disclosed risks. The client understands that, despite the application of good practices, these services carry risks including, among others: irritation, redness, swelling, allergic reactions, eye or skin sensitivity, and —in rare cases— more intense reactions. The client accepts these risks as inherent to the services.

3.4 Aftercare. The client undertakes to follow the aftercare instructions given to her by Devota. Failure to follow these instructions may affect the result, the duration of the effect and safety, and releases Devota from liability for results attributable to such failure.

3.5 RELEASE OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE CLIENT RELEASES AND DISCHARGES DEVOTA LLC, AS WELL AS ITS STAFF, FROM ALL CLAIMS, DAMAGES OR LOSSES ARISING FROM THE PROVISION OF THE SERVICES, INCLUDING ORDINARY NEGLIGENCE, PROVIDED THAT THE SERVICES HAVE BEEN PROVIDED IN ACCORDANCE WITH THESE TERMS AND WITH THE TRUTHFUL INFORMATION SUPPLIED BY THE CLIENT.

THIS RELEASE DOES NOT EXTEND TO —AND NOTHING IN THIS DOCUMENT IS INTENDED TO LIMIT— LIABILITY FOR GROSS NEGLIGENCE, WILLFUL OR INTENTIONAL MISCONDUCT, NOR THE RIGHTS THAT THE LAW GRANTS TO THE CLIENT AND THAT CANNOT BE WAIVED.

The client declares that she has read and understood this release before receiving the service.

3.6 Indemnification. The client undertakes to hold Devota harmless against third-party claims resulting from false or incomplete information provided by her, or from breach of these terms or of the aftercare instructions.

3.7 Minor clients. Where a service is provided to a person who is a minor with the authorization of her parent or legal guardian, the latter acknowledges and accepts the inherent risks of the activity on behalf of the minor. The client and her representative understand that, under Florida law, an adult's authorization covers inherent risks, and that certain rights of the minor cannot be waived. The legal representative signs the consent in Annex A and accompanies the minor throughout the entire appointment.